Business Hosted VOIP Service Providers in North Tyneside

Hosted Business VOIP in North Tyneside

Tomorrows World of Business VOIP North Tyneside is ready now.

The requirement for site based Telephone Systems and massive capital expenditure in North Tyneside is now completely unnecessary..

Hosted VOIP is the Defacto High Definition (HD) voice solution for the modern business environment providing future proof unified communications combining a variety of desktop IP phones or "Bring Your Own Devices" (BYOD) to provide a true unified, flexible, redundancy ready solution.

Cloud Hosted VOIP enables businesses to work smarter, allowing users to remain available regardless of their location.

Never miss a call again by combining office and mobile communications in a simple user friendly way.

Cloud Hosted VOIP is feature rich and enterprise ready, so regardless of your business requirement our solution will fulfil your needs with everything from compliant Call Recording to Call Centre Call Distribution and everything in between.

Should I worry about how big my North Tyneside business is when selecting a VOIP provider in North Tyneside

It doesn’t matter what your business size is, whether a small home office with two users or an SME with 250 plus users, you only pay for what you when you need it.

Link multi-sited businesses and remote workers in one solution regardless of geographic location or telephone numbers.

The options and flexibility are limitless with unrestricted dial plans and call routing.

The possibilties of business VOIP in North Tyneside are endless

Imagine being able to route your UK calls to a call centre in Ireland or India? Or have remote workers answering your business number at home.

And enable call answer failover between sites.

How about a centralised reception answering service for multi-site businesses allowing you to streamline staffing requirement across your entire business group.

Perhaps you would enjoy "Share Call Appearance" across multiple devices such as your home or your Android smartphone or iPhone, giving you the opportunity to work from any geographic or mobile location with your customer think you are at work.

Software toolbars allow integration with Microsoft Outlook and Internet Explorer and Firefox browsers for "Click-to-Dial" options from website telephone numbers and business contacts within Outlook.

See callers "Pop Up" on your PC by name or company and answer calls with the click of your mouse.

Group directories allow all your users using the Business toolbar to see pop ups displayed as the company name or contact rather than the telephone number.

Busy Lamp fields enable you to see the status of other users whether they are engaged or available as well one-click dialing or transfers.

Virtual Hunt Groups allows you to route operational numbers in a variety of ways across your entire group of users with site-to-site failover and voicemail options such as messages forwarded automatically to your inbox as a "Wav" file.

Easily create custom "Music on Hold" to promote your business to callers on hold or being transferred.

Enjoy free calls between users and across all sites as well as low cost calls elsewhere.

PCI & FSA Compliant Call Recording can be enabled as a bolt-on for Hosted users or per SIP Trunk.

Apply clever call markers to add comments to enable quick find options of comments within any stored recording.

The recording feature includes easy storage with search and statistics to find recording easily, you can even monitor recordings in real-time.

Our powerful Customer Relationship Management (CRM) interconnect allows click to dial and other functionality including click-to-hold, transfer, CRM screen pop-up and call logs with many separate CRM solutions including these top packages:

  • Lotus Notes,
  • Microsoft Access,
  • Sage 50 Accounts,
  • Salesforce CRM,
  • vtiger CRM,

Receptionist console is a software attendant product to enable receptionists to monitor and handle all staff calls from any location, being a hosted software console the reception can work from anywhere freeing you from legacy systems.

Monitor user extensions and calls in real time.

Cloud based hosted VOIP is the ideal solution to manage disaster recovery scenario either through pre-planned dial plans and hunt groups or "on the fly" real time configuration to divert inbound callers to any location instantly.

Mobile Office is a software App to turn your iPhone, iPad, Laptop or Android device into your user extension system phone and provides enterprise functionality allowing extension dialing, call answer, call transfer, call hold, speakerphone and voicemail and could be used as the primary, secondary or shared call appearance device for remote or mobile workers as well as mainstream staff.

Our cloud based VOIP auto-attendant or IVR enables you to handle calls smarter and quick and creates a better user friendly experience.

Often referred to as IVR, the system offers the caller options in the way dialing specific numbers for separate departments. i.e. Press 1 for Sales, Press 2 for Accounts etc.

With VOIP you can create your own North Tyneside Call Centre

ACD stands for Automated Call Distribution and is essential software for Call Centres creating a carrier Class solution without the need massive Capital expenditure.

This system supports multiple single Call Centres as well as a distributed multi­site Call Centre to act as a single "Virtual Call Centre", regardless of the geographic location of the existing sites or individual agents.

The solution reduces operational costs and improves the caller experience whilst being an enterprise, standard feature rich call distribution and queuing system.

The CC Wallboard provides call centre feature rich real time and historical.

Providing performance graphical data Agents & Management.

Wallboard provides precise key information at a glance and alerts when performance drops below target.

The customizable Wallboard can be accessed worldwide from any Web Browser.

Deploy instantly and simply assign to a Call Centre and login from anywhere.