Business Hosted VOIP Companies in Otley

Cloud Hosted VOIP in Otley

The future of Business VOIP in Otley is here today.

The necessity for office based PBX telephony and huge Capex is a now a thing of the past. .

Hosted VOIP is the Defacto High Definition (HD) voice solution for the modern business environment in Otley, providing future proof unified communications combining a variety of desktop IP phones or "Bring Your Own Devices" (BYOD) to provide a true unified, flexible, redundancy ready solution.

Cloud Hosted VOIP enables Otley businesses to work smarter, allowing users to remain available regardless of their location.

Never miss a call again by combining office and mobile communications in a simple user friendly way.

Cloud Hosted VOIP is feature rich and enterprise ready, so regardless of your business requirement our solution will fulfil your needs with everything from compliant Call Recording to Call Centre Call Distribution and everything in between.

I'm looking for a Cloud VOIP provider in Otley? Does it matter how big my business is?

Regardless of your company size, or whether you’re a small SoHo, SME or Enterprise Corporation you scale users up and down as and when you need to ensuring you maximise savings and minimise waste.

Link multi-sited businesses and remote workers in one solution regardless of geographic location or telephone numbers.

The options and flexibility are limitless with unrestricted dial plans and call routing.

The power of VOIP in Otley means your business is only limited by your imagination

Imagine routing your calls to the USA or South Africa?

Or better still failover answering between multi-site businesses.

Perhaps centralize your reception of inbound calls at a single location with onward routing for free worldwide saving on unnecessary multi-site receptionists.

Or finally have dual registrations, an IP phone at Work is duplicated at Home giving you the flexibility to work from home or any location without your customers knowing the difference.

Enjoy PC integration with Microsoft Outlook and IE and FF browsers for "Click-to-Dial" options from website contacts or direct from Outlook.

Enjoy caller "Pop Ups" on your PC and a range quick feature settings from "Call forwarding" to "Speed dials".

Group directories enables you to see all your customers by name or contact for pop ups and click to dial calling.

Busy Lamp fields enable you to see the status of other users whether they are engaged or available as well one-click dialing or transfers.

Through the use of Hunt Groups you can forward inbound calls to any user at any location with site-to-site failover or voicemail messages options such messages forwarded automatically to your inbox as a "Wav" file.

Customize your Music on Hold with either the music of your choice custom messages.

Enjoy free calls between users and across all sites as well as low cost calls elsewhere.

PCI & FSA Compliant Call Recording can be enabled as a bolt-on for Hosted users or per SIP Trunk.

Apply clever call markers to add comments to enable quick find options of comments within any stored recording.

Recording can also be monitored in real time and provides a wealth of features and statistics including easy search and storage.

Our powerful Customer Relationship Management (CRM) interconnect allows click to dial and other functionality including click-to-hold, transfer, CRM screen pop-up and call logs with many separate CRM solutions including these top packages:

  • ACT! By Sage,
  • Microsoft Access,
  • Sage 50 Accounts,
  • Sugar CRM,
  • SuperOffice CRM,

Our PC based Reception console enables receptionists to monitor and handle all calls for any user across multiple sites, as well as being deployed from any location.

Monitor staff extensions and inbound calls in real time making call handling quicker, easier and more professional.

Hosted VOIP is the best solution to maintain an enterprise disaster recovery policy using structured dial and hunt-group plans.

Provide enterprise mobile and unified communication functionality allowing extension dialing, call answer, call transfer, call hold, by using the mobile App to turn your iPhone, iPad, Laptop or Android Smartphone into your user extension system phone and.

Hosted VOIP auto attendant allows businesses to better direct inbound callers to the right departments or staff.

The system offers options to the caller such as, Press 1 for Property, Press 2 for Lettings etc.

With VOIP you can create your own Otley Call Centre

ACD stands for Automated Call Distribution and is essential software for Call Centres creating a carrier Class solution without the need massive Capital expenditure.

This system supports multiple single Call Centres as well as a distributed multi­site Call Centre to act as a single "Virtual Call Centre", regardless of the geographic location of the existing sites or individual agents.

The solution reduces operational costs and improves the caller experience whilst being an enterprise, standard feature rich call distribution and queuing system.

Call Centre Wallboard provides feature rich real time and historical statistics monitoring of Agents and Call Centres.

The application provides performance tracking for Management, Supervisors and Agents.

Wallboard provides precise key information at a glance and alerts when performance drops below target.

The User Interface which is highly customizable can be accessed from anywhere and on any device via a Web Browser and Internet connection.

Set up quickly and easily assign to any worldwide Call Centre.