Hosted VOIP Providers in St Austell

Business IP Phones in St Austell

The future of Communications in St Austell is here today.

The necessity for office based PBX telephony and huge Capex is a now a thing of the past. .

VOIP is the recognised voice solution for the future business world providing future proof unified communications by mixing desk IP phones or "Bring Your Own Devices" (BYOD) to create a unbelievable disaster recovery ready solution.

Cloud Hosted VOIP enables businesses to work smarter, allowing users to remain available regardless of their location.

Never miss a call again by combining office and mobile communications in a simple user friendly way.

Cloud Hosted VOIP is feature rich and enterprise ready, so regardless of your business requirement our solution will fulfil your needs with everything from compliant Call Recording to Call Centre Call Distribution and everything in between.

Should I worry about how big my St Austell business is when selecting a VOIP provider in St Austell

It doesn't matter what your business size is, whether a small home office with two users or an St Austell SME with 250 plus users, you only pay for what you when you need it.

Combine multi-location sites and remote workers in a single seamless solution regardless of size, location or area code.

The options and flexibility are limitless with unrestricted dial plans and call routing.

The possibilties of business VOIP in St Austell are endless

Imagine routing your calls to the USA or South Africa?

Or better still failover answering between multi-site businesses.

Perhaps centralize your reception of inbound calls at a single location with onward routing for free worldwide saving on unnecessary multi-site receptionists.

Perhaps you would enjoy "Share Call Appearance" across multiple devices such as your home or your Android smartphone or iPhone, giving you the opportunity to work from any geographic or mobile location with your customer think you are at work.

Software toolbars allow integration with Microsoft Outlook and Internet Explorer and Firefox browsers for "Click-to-Dial" options from website telephone numbers and business contacts within Outlook.

Enjoy caller "Pop Ups" on your PC and a range quick feature settings from "Call forwarding" to "Speed dials".

Group directories allow all your users using the Business toolbar to see pop ups displayed as the company name or contact rather than the telephone number.

Monitor the status of co-workers and staff with "Busy Lamp Fields" enabling you to see their status and enjoy "one-click" dialing or transfers.

Through the use of Hunt Groups you can forward inbound calls to any user at any location with site-to-site failover or voicemail messages options such messages forwarded automatically to your inbox as a "Wav" file.

Easily create custom "Music on Hold" to promote your business to callers on hold or being transferred.

Enjoy low cost call charges and free calls between sites and all users.

PCI & FSA Compliant Call Recording can be added on a per user basis as a low-cost bolt-on and can be applied to all or part calls.

Mark your Recordings for easy retrieval using our quick comments feature.

Recording can also be monitored in real time and provides a wealth of features and statistics including easy search and storage.

Our powerful Customer Relationship Management (CRM) interconnect allows click to dial and other functionality including click-to-hold, transfer, CRM screen pop-up and call logs with many separate CRM solutions including these top packages:

  • ACT! By Sage,
  • Microsoft Dynamics NAV and CRM,
  • Microsoft Outlook,
  • Sage CRM,
  • Zoho CRM.

Receptionist console is a software attendant product to enable receptionists to monitor and handle all staff calls from any location, being a hosted software console the reception can work from anywhere freeing you from legacy systems.

Monitor user extensions and calls in real time.

Hosted VOIP is the best solution to maintain an enterprise disaster recovery policy using structured dial and hunt-group plans.

Provide enterprise mobile and unified communication functionality allowing extension dialing, call answer, call transfer, call hold, by using the mobile App to turn your iPhone, iPad, Laptop or Android Smartphone into your user extension system phone and.

Hosted VOIP auto attendant allows businesses to better direct inbound callers to the right departments or staff.

The system offers options to the caller such as, Press 1 for Property, Press 2 for Lettings etc.

Build your own Call Centre in St Austell

ACD stands for Automated Call Distribution and is essential software for Call Centres creating a carrier Class solution without the need massive Capital expenditure.

This system supports multiple single Call Centres as well as a distributed multiĀ­site Call Centre to act as a single "Virtual Call Centre", regardless of the geographic location of the existing sites or individual agents.

Reduce operational costs and improve caller experience with this feature rich ADC system.

Call Centre Wallboard provides feature rich real time and historical statistics monitoring of Agents and Call Centres.

The application provides performance tracking for Management, Supervisors and Agents.

Wallboard provides precise key information at a glance and alerts when performance drops below target.

The User Interface which is highly customizable can be accessed from anywhere and on any device via a Web Browser and Internet connection.

Set up quickly and easily assign to any worldwide Call Centre.