Cloud VOIP in Stockton-on-Tees
The future of Hosted VOIP in Stockton-on-Tees is here today.
The necessity for office based PBX telephony and huge Capex is a now a thing of the past. .
Hosted VOIP is the Defacto High Definition (HD) voice solution for the modern business environment providing future proof unified communications combining a variety of desktop IP phones or "Bring Your Own Devices" (BYOD) to provide a true unified, flexible, redundancy ready solution.
Business VOIP empowers companies to work better, enabling staff to be on-net regardless of physical location.
Never lose an inbound call by ensuring every office and mobile call is combined in a unified manner.
Cloud Hosted VOIP is feature rich and enterprise ready, so regardless of your business requirement our solution will fulfil your needs with everything from compliant Call Recording to Call Centre Call Distribution and everything in between.
Should I worry about how big my Stockton-on-Tees business is when selecting a VOIP provider in Stockton-on-Tees
It doesn’t matter what your business size is, whether a small home office with two users or an SME with 250 plus users, you only pay for what you when you need it.
Combine multi-location sites and remote workers in a single seamless solution regardless of size, location or area code.
The possibilities are endless and your call routing and dial plans are only restricted by your imagination.
The possibilties of business VOIP in Stockton-on-Tees are endless
Imagine routing your calls to the USA or South Africa?
And enable call answer failover between sites.
How about a centralised reception answering service for multi-site businesses allowing you to streamline staffing requirement not only in Stockton-on-Tees but across your entire business group.
Or finally have dual registrations, an IP phone at Work is duplicated at Home giving you the flexibility to work from home or any location without your customers knowing the difference.
Software toolbars allow integration with Microsoft Outlook and Internet Explorer and Firefox browsers for "Click-to-Dial" options from website telephone numbers and business contacts within Outlook.
See callers "Pop Up" on your PC by name or company and answer calls with the click of your mouse.
Group directories enables you to see all your customers by name or contact for pop ups and click to dial calling.
Busy Lamp fields enable you to see the status of other users whether they are engaged or available as well one-click dialing or transfers.
Virtual Hunt Groups allows you to route operational numbers in a variety of ways across your entire group of users with site-to-site failover and voicemail options such as messages forwarded automatically to your inbox as a "Wav" file.
Easily create custom "Music on Hold" to promote your business to callers on hold or being transferred.
Enjoy low cost call charges and free calls between sites and all users.
PCI & FSA Compliant Call Recording can be added on a per user basis as a low-cost bolt-on and can be applied to all or part calls.
Apply clever call markers to add comments to enable quick find options of comments within any stored recording.
Recording can also be monitored in real time and provides a wealth of features and statistics including easy search and storage.
Our powerful Customer Relationship Management (CRM) interconnect allows click to dial and other functionality including click-to-hold, transfer, CRM screen pop-up and call logs with many separate CRM solutions including these top packages:
- ACT! By Sage,
- Microsoft Dynamics NAV and CRM,
- Microsoft Outlook,
- Salesforce CRM,
- Zoho CRM.
Our PC based Reception console enables receptionists to monitor and handle all calls for any user across multiple sites, as well as being deployed from any location.
Monitor user extensions and calls in real time.
Cloud based hosted VOIP is the ideal solution to manage disaster recovery scenario either through pre-planned dial plans and hunt groups or "on the fly" real time configuration to divert inbound callers to any location instantly.
Mobile Office is a software App to turn your iPhone, iPad, Laptop or Android device into your user extension system phone and provides enterprise functionality allowing extension dialing, call answer, call transfer, call hold, speakerphone and voicemail and could be used as the primary, secondary or shared call appearance device for remote or mobile workers as well as mainstream staff.
Hosted VOIP auto attendant allows businesses to better direct inbound callers to the right departments or staff.
The system offers options to the caller such as, Press 1 for Property, Press 2 for Lettings etc.
Build your own Call Centre in Stockton-on-Tees
Call Centre Automated Call Distribution (ACD) allows users to build a "carrier Class" call centre solution without the need for extra hardware, software or Capex infrastructure.
This system supports multiple single Call Centres as well as a distributed multisite Call Centre to act as a single "Virtual Call Centre", regardless of the geographic location of the existing sites or individual agents.
Reduce operational costs and improve caller experience with this feature rich ADC system.
The CC Wallboard provides call centre feature rich real time and historical.
Providing performance graphical data Agents & Management.
Wallboard provides precise key information at a glance and alerts when performance drops below target.
The User Interface which is highly customizable can be accessed from anywhere and on any device via a Web Browser and Internet connection.
Set up quickly and easily assign to any worldwide Call Centre.