Hosted Voice in West Ham
Tomorrows World of Cloud VOIP West Ham is ready now.
The requirement for site based Telephone Systems and massive capital expenditure is now completely unnecessary.
Hosted VOIP is the Defacto High Definition (HD) voice solution for the modern business environment providing future proof unified communications combining a variety of desktop IP phones or "Bring Your Own Devices" (BYOD) to provide a true unified, flexible, redundancy ready solution.
Cloud Hosted VOIP enables West Ham businesses to work smarter, allowing users to remain available regardless of their location.
Never lose an inbound call by ensuring every office and mobile call is combined in a unified manner.
Cloud Hosted VOIP is feature rich and enterprise ready, so regardless of your business requirement our solution will fulfil your needs with everything from compliant Call Recording to Call Centre Call Distribution and everything in between.
Should I worry about how big my West Ham business is when selecting a VOIP provider in West Ham
It doesn't matter what your business size is, whether a small home office with two users or an West Ham SME with 250 plus users, you only pay for what you when you need it.
Link multi-sited businesses and remote workers in one solution regardless of geographic location in West Ham or telephone numbers.
The options and flexibility are limitless with unrestricted dial plans and call routing.
The power of VOIP in West Ham means your business is only limited by your imagination
Imagine routing your calls to the USA or South Africa?
Or better still failover answering between multi-site businesses.
How about a centralised reception answering service for multi-site businesses allowing you to streamline staffing requirement across your entire business group.
Or finally have dual registrations, an IP phone at Work is duplicated at Home giving you the flexibility to work from home or any location without your customers knowing the difference.
Enjoy PC integration with Microsoft Outlook and IE and FF browsers for "Click-to-Dial" options from website contacts or direct from Outlook.
Enjoy caller "Pop Ups" on your PC and a range quick feature settings from "Call forwarding" to "Speed dials".
Group directories enables you to see all your customers by name or contact for pop ups and click to dial calling.
Busy Lamp fields enable you to see the status of other users whether they are engaged or available as well one-click dialing or transfers.
Through the use of Hunt Groups you can forward inbound calls to any user at any location with site-to-site failover or voicemail messages options such messages forwarded automatically to your inbox as a "Wav" file.
Easily create custom "Music on Hold" to promote your business to callers on hold or being transferred.
Enjoy free calls between users and across all sites as well as low cost calls elsewhere.
PCI & FSA Compliant Call Recording can be added on a per user basis as a low-cost bolt-on and can be applied to all or part calls.
Mark your Recordings for easy retrieval using our quick comments feature.
The recording feature includes easy storage with search and statistics to find recording easily, you can even monitor recordings in real-time.
Our powerful Customer Relationship Management (CRM) interconnect allows click to dial and other functionality including click-to-hold, transfer, CRM screen pop-up and call logs with many separate CRM solutions including these top packages:
- Lotus Notes,
- Microsoft Access,
- Sage 50 Accounts,
- Sage CRM,
- vtiger CRM,
Our PC based Reception console enables receptionists to monitor and handle all calls for any user across multiple sites, as well as being deployed from any location.
Monitor user extensions and calls in real time.
Cloud based hosted VOIP is the ideal solution to manage disaster recovery scenario either through pre-planned dial plans and hunt groups or "on the fly" real time configuration to divert inbound callers to any location instantly.
Provide enterprise mobile and unified communication functionality allowing extension dialing, call answer, call transfer, call hold, by using the mobile App to turn your iPhone, iPad, Laptop or Android Smartphone into your user extension system phone and.
Our cloud based VOIP auto-attendant or IVR enables you to handle calls smarter and quick and creates a better user friendly experience.
The system offers options to the caller such as, Press 1 for Property, Press 2 for Lettings etc.
Build your own Call Centre in West Ham
Call Centre Automated Call Distribution (ACD) allows users to build a "carrier Class" call centre solution without the need for extra hardware, software or Capex infrastructure.
Regardless of the site location, create multiple Call Centres solutions in minutes using our ACD Virtual Call Centre Solution, enabling individual agents across any site worldwide.
The solution reduces operational costs and improves the caller experience whilst being an enterprise, standard feature rich call distribution and queuing system.
The CC Wallboard provides call centre feature rich real time and historical.
Providing performance graphical data Agents & Management.
The Wallboard provides key performance data and alerts.
The customizable Wallboard can be accessed worldwide from any Web Browser.
Set up quickly and easily assign to any worldwide Call Centre.