Business Hosted VOIP Service Providers in Scottish Borders

Hosted Voice in Scottish Borders

The future of Business VOIP in Scottish Borders is here today.

The requirement for site based Telephone Systems and massive capital expenditure is now completely unnecessary.

Hosted VOIP is the Defacto High Definition (HD) voice solution for the modern business environment in Scottish Borders, providing future proof unified communications combining a variety of desktop IP phones or "Bring Your Own Devices" (BYOD) to provide a true unified, flexible, redundancy ready solution.

Cloud Hosted VOIP enables Scottish Borders businesses to work smarter, allowing users to remain available regardless of their location.

Never lose an inbound call by ensuring every office and mobile call is combined in a unified manner.

Business VOIP is an enterprise enabled fully featured system, ready to fulfil your company communications requirements including everything from PCI & FSA Call Recording to Call ACD.

I'm looking for a VOIP provider in Scottish Borders? Does it matter how big my business is?

Regardless of your company size, or whether you’re a small SoHo, SME or Enterprise Corporation you scale users up and down as and when you need to ensuring you maximise savings and minimise waste.

Combine multi-location sites and remote workers in a single seamless solution regardless of size, location or area code.

The possibilities are endless and your call routing and dial plans are only restricted by your imagination.

The possibilties of business VOIP in Scottish Borders are endless

Imagine routing your calls to the USA or South Africa?

Or better still failover answering between multi-site businesses.

How about a centralised reception answering service for multi-site businesses allowing you to streamline staffing requirement across your entire business group.

Perhaps you would enjoy "Share Call Appearance" across multiple devices such as your home or your Android smartphone or iPhone, giving you the opportunity to work from any geographic or mobile location with your customer think you are at work.

Software toolbars allow integration with Microsoft Outlook and Internet Explorer and Firefox browsers for "Click-to-Dial" options from website telephone numbers and business contacts within Outlook.

Enjoy caller "Pop Ups" on your PC and a range quick feature settings from "Call forwarding" to "Speed dials".

Group directories allow all your users using the Business toolbar to see pop ups displayed as the company name or contact rather than the telephone number.

Monitor the status of co-workers and staff with "Busy Lamp Fields" enabling you to see their status and enjoy "one-click" dialing or transfers.

Virtual Hunt Groups allows you to route operational numbers in a variety of ways across your entire group of users with site-to-site failover and voicemail options such as messages forwarded automatically to your inbox as a "Wav" file.

Easily create custom "Music on Hold" to promote your business to callers on hold or being transferred.

Enjoy free calls between users and across all sites as well as low cost calls elsewhere.

PCI & FSA Compliant Call Recording can be added on a per user basis as a low-cost bolt-on and can be applied to all or part calls.

Mark your Recordings for easy retrieval using our quick comments feature.

Recording can also be monitored in real time and provides a wealth of features and statistics including easy search and storage.

Our powerful Customer Relationship Management (CRM) interconnect allows click to dial and other functionality including click-to-hold, transfer, CRM screen pop-up and call logs with many separate CRM solutions including these top packages:

  • ACT! By Sage,
  • Maximizer CRM,
  • Microsoft Outlook,
  • NETSUITE,
  • Sugar CRM,
  • Zoho CRM.

Receptionist console is a software attendant product to enable receptionists to monitor and handle all staff calls from any location, being a hosted software console the reception can work from anywhere freeing you from legacy systems.

Monitor user extensions and calls in real time.

Hosted VOIP is the best solution to maintain an enterprise disaster recovery policy using structured dial and hunt-group plans.

Mobile Office is a software App to turn your iPhone, iPad, Laptop or Android device into your user extension system phone and provides enterprise functionality allowing extension dialing, call answer, call transfer, call hold, speakerphone and voicemail and could be used as the primary, secondary or shared call appearance device for remote or mobile workers as well as mainstream staff.

Hosted VOIP auto attendant allows businesses to better direct inbound callers to the right departments or staff.

Often referred to as IVR, the system offers the caller options in the way dialing specific numbers for separate departments. i.e. Press 1 for Sales, Press 2 for Accounts etc.

Build your own Call Centre in Scottish Borders

Call Centre Automated Call Distribution (ACD) allows users to build a "carrier Class" call centre solution without the need for extra hardware, software or Capex infrastructure.

Regardless of the site location, create multiple Call Centres solutions in minutes using our ACD Virtual Call Centre Solution, enabling individual agents across any site worldwide.

The solution reduces operational costs and improves the caller experience whilst being an enterprise, standard feature rich call distribution and queuing system.

Call Centre Wallboard provides feature rich real time and historical statistics monitoring of Agents and Call Centres.

The application provides performance tracking for Management, Supervisors and Agents.

The Wallboard provides key performance data and alerts.

The User Interface which is highly customizable can be accessed from anywhere and on any device via a Web Browser and Internet connection.

Deploy instantly and simply assign to a Call Centre and login from anywhere.