Business VOIP in Alston
Tomorrows World of Communications Alston is ready now.
The necessity for office based PBX telephony and huge Capex is a now a thing of the past. .
Hosted VOIP is the Defacto High Definition (HD) voice solution for the modern business environment providing future proof unified communications combining a variety of desktop IP phones or "Bring Your Own Devices" (BYOD) to provide a true unified, flexible, redundancy ready solution.
Cloud Hosted VOIP enables businesses to work smarter, allowing users to remain available regardless of their location.
Never lose an inbound call by ensuring every office and mobile call is combined in a unified manner.
Cloud Hosted VOIP is feature rich and enterprise ready, so regardless of your business requirement our solution will fulfil your needs with everything from compliant Call Recording to Call Centre Call Distribution and everything in between.
Should I worry about how big my Alston business is when selecting a VOIP provider in Alston
It doesn’t matter what your business size is, whether a small home office with two users or an SME with 250 plus users, you only pay for what you when you need it.
Link multi-sited businesses and remote workers in one solution regardless of geographic location in Alston or telephone numbers.
The possibilities are endless and your call routing and dial plans are only restricted by your imagination.
The power of VOIP in Alston means your business is only limited by your imagination
Imagine being able to route your UK and Alston calls to a call centre in Ireland or India? Or have remote workers answering your business number at their Alston home.
And enable call answer failover between sites.
How about a centralised reception answering service for multi-site businesses allowing you to streamline staffing requirement across your entire business group.
Or finally have dual registrations, an IP phone at Work is duplicated at Home giving you the flexibility to work from home or any location without your customers knowing the difference.
Software toolbars allow integration with Microsoft Outlook and Internet Explorer and Firefox browsers for "Click-to-Dial" options from website telephone numbers and business contacts within Outlook.
See callers "Pop Up" on your PC by name or company and answer calls with the click of your mouse.
Group directories enables you to see all your customers by name or contact for pop ups and click to dial calling.
Monitor the status of co-workers and staff with "Busy Lamp Fields" enabling you to see their status and enjoy "one-click" dialing or transfers.
Through the use of Hunt Groups you can forward inbound calls to any user at any location with site-to-site failover or voicemail messages options such messages forwarded automatically to your inbox as a "Wav" file.
Easily create custom "Music on Hold" to promote your business to callers on hold or being transferred.
Enjoy low cost call charges and free calls between sites and all users.
PCI & FSA Compliant Call Recording can be enabled as a bolt-on for Hosted users or per SIP Trunk.
Apply clever call markers to add comments to enable quick find options of comments within any stored recording.
Recording can also be monitored in real time and provides a wealth of features and statistics including easy search and storage.
Our powerful Customer Relationship Management (CRM) interconnect allows click to dial and other functionality including click-to-hold, transfer, CRM screen pop-up and call logs with many separate CRM solutions including these top packages:
- Lotus Notes,
- Microsoft Access,
- Microsoft Outlook,
- Sage CRM,
- Zoho CRM.
Receptionist console is a software attendant product to enable receptionists to monitor and handle all staff calls from any location, being a hosted software console the reception can work from anywhere freeing you from legacy systems.
Monitor staff extensions and inbound calls in real time making call handling quicker, easier and more professional.
Hosted VOIP is the best solution to maintain an enterprise disaster recovery policy using structured dial and hunt-group plans.
Mobile Office is a software App to turn your iPhone, iPad, Laptop or Android device into your user extension system phone and provides enterprise functionality allowing extension dialing, call answer, call transfer, call hold, speakerphone and voicemail and could be used as the primary, secondary or shared call appearance device for remote or mobile workers as well as mainstream staff.
Our cloud based VOIP auto-attendant or IVR enables you to handle calls smarter and quick and creates a better user friendly experience.
Often referred to as IVR, the system offers the caller options in the way dialing specific numbers for separate departments. i.e. Press 1 for Sales, Press 2 for Accounts etc.
With VOIP you can create your own Alston Call Centre
ACD stands for Automated Call Distribution and is essential software for Call Centres creating a carrier Class solution without the need massive Capital expenditure.
This system supports multiple single Call Centres as well as a distributed multisite Call Centre to act as a single "Virtual Call Centre", regardless of the geographic location of the existing sites or individual agents.
Reduce operational costs and improve caller experience with this feature rich ADC system.
The CC Wallboard provides call centre feature rich real time and historical.
The application provides performance tracking for Management, Supervisors and Agents.
The Wallboard provides key performance data and alerts.
The customizable Wallboard can be accessed worldwide from any Web Browser.
Set up quickly and easily assign to any worldwide Call Centre.