Cloud VOIP in Fordwich
Tomorrows World of Business VOIP Fordwich is ready now.
The requirement for site based Telephone Systems and massive capital expenditure is now completely unnecessary.
Hosted VOIP is the Defacto High Definition (HD) voice solution for the modern business environment in Fordwich, providing future proof unified communications combining a variety of desktop IP phones or "Bring Your Own Devices" (BYOD) to provide a true unified, flexible, redundancy ready solution.
Business VOIP empowers companies to work better, enabling staff to be on-net regardless of physical location.
Never lose an inbound call by ensuring every office and mobile call is combined in a unified manner.
Cloud Hosted VOIP is feature rich and enterprise ready, so regardless of your business requirement our solution will fulfil your needs with everything from compliant Call Recording to Call Centre Call Distribution and everything in between.
Should I worry about how big my Fordwich business is when selecting a VOIP provider in Fordwich
It doesn’t matter what your business size is, whether a small home office with two users or an SME with 250 plus users, you only pay for what you when you need it.
Combine multi-location sites and remote workers in a single seamless solution regardless of size, location or area code.
The possibilities are endless and your call routing and dial plans are only restricted by your imagination.
The possibilties of business VOIP in Fordwich are endless
Imagine routing your calls to the USA or South Africa?
Or better still failover answering between multi-site businesses.
How about a centralised reception answering service for multi-site businesses allowing you to streamline staffing requirement across your entire business group.
Perhaps you would enjoy "Share Call Appearance" across multiple devices such as your home or your Android smartphone or iPhone, giving you the opportunity to work from any geographic or mobile location with your customer think you are at work.
Enjoy PC integration with Microsoft Outlook and IE and FF browsers for "Click-to-Dial" options from website contacts or direct from Outlook.
See callers "Pop Up" on your PC by name or company and answer calls with the click of your mouse.
Group directories enables you to see all your customers by name or contact for pop ups and click to dial calling.
Monitor the status of co-workers and staff with "Busy Lamp Fields" enabling you to see their status and enjoy "one-click" dialing or transfers.
Through the use of Hunt Groups you can forward inbound calls to any user at any location with site-to-site failover or voicemail messages options such messages forwarded automatically to your inbox as a "Wav" file.
Customize your Music on Hold with either the music of your choice custom messages.
Enjoy low cost call charges and free calls between sites and all users.
PCI & FSA Compliant Call Recording can be added on a per user basis as a low-cost bolt-on and can be applied to all or part calls.
Mark your Recordings for easy retrieval using our quick comments feature.
The recording feature includes easy storage with search and statistics to find recording easily, you can even monitor recordings in real-time.
Our powerful Customer Relationship Management (CRM) interconnect allows click to dial and other functionality including click-to-hold, transfer, CRM screen pop-up and call logs with many separate CRM solutions including these top packages:
- Microsoft Dynamics NAV and CRM,
- Sage 50 Accounts,
- Salesforce CRM,
- vtiger CRM,
Our PC based Reception console enables receptionists to monitor and handle all calls for any user across multiple sites, as well as being deployed from any location.
Monitor user extensions and calls in real time.
Hosted VOIP is the best solution to maintain an enterprise disaster recovery policy using structured dial and hunt-group plans.
Mobile Office is a software App to turn your iPhone, iPad, Laptop or Android device into your user extension system phone and provides enterprise functionality allowing extension dialing, call answer, call transfer, call hold, speakerphone and voicemail and could be used as the primary, secondary or shared call appearance device for remote or mobile workers as well as mainstream staff.
Our cloud based VOIP auto-attendant or IVR enables you to handle calls smarter and quick and creates a better user friendly experience.
The system offers options to the caller such as, Press 1 for Property, Press 2 for Lettings etc.
With VOIP you can create your own Fordwich Call Centre
ACD stands for Automated Call Distribution and is essential software for Call Centres creating a carrier Class solution without the need massive Capital expenditure.
Regardless of the site location, create multiple Call Centres solutions in minutes using our ACD Virtual Call Centre Solution, enabling individual agents across any site worldwide.
Reduce operational costs and improve caller experience with this feature rich ADC system.
The CC Wallboard provides call centre feature rich real time and historical.
The application provides performance tracking for Management, Supervisors and Agents.
Wallboard provides precise key information at a glance and alerts when performance drops below target.
The User Interface which is highly customizable can be accessed from anywhere and on any device via a Web Browser and Internet connection.
Set up quickly and easily assign to any worldwide Call Centre.