Cloud Hosted VOIP in Nuneaton & Bedworth
The future of Business VOIP in Nuneaton & Bedworth is here today.
The requirement for site based Telephone Systems and massive capital expenditure in Nuneaton & Bedworth is now completely unnecessary..
Hosted VOIP is the Defacto High Definition (HD) voice solution for the modern business environment in Nuneaton & Bedworth, providing future proof unified communications combining a variety of desktop IP phones or "Bring Your Own Devices" (BYOD) to provide a true unified, flexible, redundancy ready solution.
Business VOIP empowers companies to work better, enabling staff to be on-net regardless of physical location.
Never lose an inbound call by ensuring every office and mobile call is combined in a unified manner.
Cloud Hosted VOIP is feature rich and enterprise ready, so regardless of your business requirement our solution will fulfil your needs with everything from compliant Call Recording to Call Centre Call Distribution and everything in between.
Should I worry about how big my Nuneaton & Bedworth business is when selecting a VOIP provider in Nuneaton & Bedworth
It doesn't matter what your business size is, whether a small home office with two users or an Nuneaton & Bedworth SME with 250 plus users, you only pay for what you when you need it.
Combine multi-location sites and remote workers in a single seamless solution regardless of size, location or area code.
The possibilities are endless and your call routing and dial plans are only restricted by your imagination.
The power of VOIP in Nuneaton & Bedworth means your business is only limited by your imagination
Imagine routing your calls to the USA or South Africa?
Or better still failover answering between multi-site businesses.
How about a centralised reception answering service for multi-site businesses allowing you to streamline staffing requirement not only in Nuneaton & Bedworth but across your entire business group.
Perhaps you would enjoy "Share Call Appearance" across multiple devices such as your home or your Android smartphone or iPhone, giving you the opportunity to work from any geographic or mobile location with your customer think you are at work.
Enjoy PC integration with Microsoft Outlook and IE and FF browsers for "Click-to-Dial" options from website contacts or direct from Outlook.
Enjoy caller "Pop Ups" on your PC and a range quick feature settings from "Call forwarding" to "Speed dials".
Group directories allow all your users using the Business toolbar to see pop ups displayed as the company name or contact rather than the telephone number.
Busy Lamp fields enable you to see the status of other users whether they are engaged or available as well one-click dialing or transfers.
Through the use of Hunt Groups you can forward inbound calls to any user at any location with site-to-site failover or voicemail messages options such messages forwarded automatically to your inbox as a "Wav" file.
Easily create custom "Music on Hold" to promote your business to callers on hold or being transferred.
Enjoy free calls between users and across all sites as well as low cost calls elsewhere.
PCI & FSA Compliant Call Recording can be added on a per user basis as a low-cost bolt-on and can be applied to all or part calls.
Mark your Recordings for easy retrieval using our quick comments feature.
Recording can also be monitored in real time and provides a wealth of features and statistics including easy search and storage.
Our powerful Customer Relationship Management (CRM) interconnect allows click to dial and other functionality including click-to-hold, transfer, CRM screen pop-up and call logs with many separate CRM solutions including these top packages:
- ACT! By Sage,
- Microsoft Access,
- Sage 50 Accounts,
- Sugar CRM,
- vtiger CRM,
Receptionist console is a software attendant product to enable receptionists to monitor and handle all staff calls from any location, being a hosted software console the reception can work from anywhere freeing you from legacy systems.
Monitor staff extensions and inbound calls in real time making call handling quicker, easier and more professional.
Cloud based hosted VOIP is the ideal solution to manage disaster recovery scenario either through pre-planned dial plans and hunt groups or "on the fly" real time configuration to divert inbound callers to any location instantly.
Mobile Office is a software App to turn your iPhone, iPad, Laptop or Android device into your user extension system phone and provides enterprise functionality allowing extension dialing, call answer, call transfer, call hold, speakerphone and voicemail and could be used as the primary, secondary or shared call appearance device for remote or mobile workers as well as mainstream staff.
Our cloud based VOIP auto-attendant or IVR enables you to handle calls smarter and quick and creates a better user friendly experience.
The system offers options to the caller such as, Press 1 for Property, Press 2 for Lettings etc.
With VOIP you can create your own Nuneaton & Bedworth Call Centre
Call Centre Automated Call Distribution (ACD) allows users to build a "carrier Class" call centre solution without the need for extra hardware, software or Capex infrastructure.
This system supports multiple single Call Centres as well as a distributed multisite Call Centre to act as a single "Virtual Call Centre", regardless of the geographic location of the existing sites or individual agents.
The solution reduces operational costs and improves the caller experience whilst being an enterprise, standard feature rich call distribution and queuing system.
The CC Wallboard provides call centre feature rich real time and historical.
Providing performance graphical data Agents & Management.
Wallboard provides precise key information at a glance and alerts when performance drops below target.
The User Interface which is highly customizable can be accessed from anywhere and on any device via a Web Browser and Internet connection.
Deploy instantly and simply assign to a Call Centre and login from anywhere.