Business Hosted VOIP Service Providers in Rowley Regis

Hosted Voice in Rowley Regis

The future of Business VOIP in Rowley Regis is here today.

The requirement for site based Telephone Systems and massive capital expenditure is now completely unnecessary.

VOIP is the recognised voice solution for the future business world providing future proof unified communications by mixing desk IP phones or "Bring Your Own Devices" (BYOD) to create a unbelievable disaster recovery ready solution.

Cloud Hosted VOIP enables businesses to work smarter, allowing users to remain available regardless of their location.

Never miss a call again by combining office and mobile communications in a simple user friendly way.

Business VOIP is an enterprise enabled fully featured system, ready to fulfil your company communications requirements including everything from PCI & FSA Call Recording to Call ACD.

I'm looking for a Hosted VOIP provider in Rowley Regis? Does it matter how big my business is?

Regardless of your company size, or whether you’re a small SoHo, SME or Enterprise Corporation you scale users up and down as and when you need to ensuring you maximise savings and minimise waste.

Link multi-sited businesses and remote workers in one solution regardless of geographic location in Rowley Regis or telephone numbers.

The options and flexibility are limitless with unrestricted dial plans and call routing.

The possibilties of business VOIP in Rowley Regis are endless

Imagine routing your calls to the USA or South Africa?

And enable call answer failover between sites.

How about a centralised reception answering service for multi-site businesses allowing you to streamline staffing requirement not only in Rowley Regis but across your entire business group.

Or finally have dual registrations, an IP phone at Work is duplicated at Home giving you the flexibility to work from home or any location without your customers knowing the difference.

Software toolbars allow integration with Microsoft Outlook and Internet Explorer and Firefox browsers for "Click-to-Dial" options from website telephone numbers and business contacts within Outlook.

See callers "Pop Up" on your PC by name or company and answer calls with the click of your mouse.

Group directories enables you to see all your customers by name or contact for pop ups and click to dial calling.

Busy Lamp fields enable you to see the status of other users whether they are engaged or available as well one-click dialing or transfers.

Through the use of Hunt Groups you can forward inbound calls to any user at any location with site-to-site failover or voicemail messages options such messages forwarded automatically to your inbox as a "Wav" file.

Easily create custom "Music on Hold" to promote your business to callers on hold or being transferred.

Enjoy low cost call charges and free calls between sites and all users.

PCI & FSA Compliant Call Recording can be added on a per user basis as a low-cost bolt-on and can be applied to all or part calls.

Apply clever call markers to add comments to enable quick find options of comments within any stored recording.

The recording feature includes easy storage with search and statistics to find recording easily, you can even monitor recordings in real-time.

Our powerful Customer Relationship Management (CRM) interconnect allows click to dial and other functionality including click-to-hold, transfer, CRM screen pop-up and call logs with many separate CRM solutions including these top packages:

  • ACT! By Sage,
  • Maximizer CRM,
  • Sage 50 Accounts,
  • Salesforce CRM,
  • vtiger CRM,

Our PC based Reception console enables receptionists to monitor and handle all calls for any user across multiple sites, as well as being deployed from any location.

Monitor user extensions and calls in real time.

Hosted VOIP is the best solution to maintain an enterprise disaster recovery policy using structured dial and hunt-group plans.

Provide enterprise mobile and unified communication functionality allowing extension dialing, call answer, call transfer, call hold, by using the mobile App to turn your iPhone, iPad, Laptop or Android Smartphone into your user extension system phone and.

Our cloud based VOIP auto-attendant or IVR enables you to handle calls smarter and quick and creates a better user friendly experience.

The system offers options to the caller such as, Press 1 for Property, Press 2 for Lettings etc.

With VOIP you can create your own Rowley Regis Call Centre

ACD stands for Automated Call Distribution and is essential software for Call Centres creating a carrier Class solution without the need massive Capital expenditure.

This system supports multiple single Call Centres as well as a distributed multi­site Call Centre to act as a single "Virtual Call Centre", regardless of the geographic location of the existing sites or individual agents.

Reduce operational costs and improve caller experience with this feature rich ADC system.

Call Centre Wallboard provides feature rich real time and historical statistics monitoring of Agents and Call Centres.

The application provides performance tracking for Management, Supervisors and Agents.

The Wallboard provides key performance data and alerts.

The User Interface which is highly customizable can be accessed from anywhere and on any device via a Web Browser and Internet connection.

Deploy instantly and simply assign to a Call Centre and login from anywhere.